What Information We Hold and Why
When you create an account, we collect your name, contact details and the credentials you set during registration. Each time you deposit or withdraw through bKash, Nagad or Rocket, the transaction reference and wallet identifier are logged against your account — this is how we match
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payments to the right account and resolve any disputes quickly. We also collect device identifiers, IP addresses and browser session data so we can detect unauthorised access and keep your account secure. If you reach our support team by live chat or email, the conversation is
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stored so any follow-up can pick up where you left off. We do not sell your personal data to third parties for marketing. Data shared with payment processors like bKash and Nagad is limited to what those processors need to complete your transaction — nothing more.
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Retention periods vary by data type: account credentials are held while your account remains active, and transaction records are kept for the period required by applicable financial compliance standards. You can ask us to review or remove your data at any time by contacting support directly.
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Availability of our platform and the way we process data both depend on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.